Author Topic: The IC2005 online Shop FAQ  (Read 11053 times)

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Offline IC2005-Sales

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The IC2005 online Shop FAQ
« on: October 10, 2011, 05:25:15 PM »
The IC2005 FAQ

The IC2005 FAQ Page [Oct.11th 2011 updated]

Q : How to buy from ( ?
[1] Firstly please click here --- Register ( to register the IC2005 member, remember you MUST fill in the correct email address and your correct telephone number when you filling in the register information, because all order status information and the checking number will send to this mail by IC2005 system automatically , and DHL / FEDEX / UPS / 4PX / EMS / ADS will call you when the parcel is arrive your location, without this correct telephone number maybe will cause many problem if they can't contact you in time.
[2] After you success register , please use your user name and password to login, then you can choose item and place order online. And you can fill in your remark in the order form if you have any special requirement.
[3] When you placed the order , you can click here --- Orders history ( to check your order status and the checking number. We will upload the checking number to your shopping history in 48 hours from you place the order and paid successful.

Q: How about the shipping charge?
A: All retail order are SHIPPING FREE, so you don't need to pay any extra shipping charge for your order, you just need to pay the unit price. For the wholesale order we will ask you pay a small shipping charge, you can fill in the quantity and place the order online ,then you will immediately can see how much extra shipping charge you need pay .

Q: I'm living in the very far away country from HongKong, IC2005 can ship my goods to here?
A: Yes, we offer worldwide shipping, don't need worry about it.

Q: How long i can get my parcel?
A: You can get your parcel through DHL / FEDEX / UPS / 4PX / EMS / ADS in 3 days ~3 weeks after you paid, this time depend with which shipping company handle your parcel.
Normally we will ship out the goods in 24 hours if we mark the item "in stock" ,and you will get it in 4 days around.

Q: How about the guarantee term?
A: can offer you one year guarantee after you bought any item from our online shop, you can ship back to us for ask the SAME ITEM replacement if you make sure your goods was NATURAL BROKEN but not the man-made broken.
When you ship back the defected goods, you pay the coming shipping charge and we will pay the ship back charge. And we need 1 week to handle it after we got the defected goods.
Before you ship back, please login to  IC2005 Smart Shop order checking channel ( and we will PM you more information about how to ship back.

Q: How to contact us?
A: If your question is about sales, please click here --- IC2005-Sales (Online) (;sa=send;u=27477) to PM us .
If your question is about the technology, please post to the right channel in open forum --- NeoTeam Official Forum ( .

Q: If i order more, can i get the big discount?
A: Yes, the new IC2005 wholesale rule is: order 1~9 pcs will treat as retail , from 10 ~ 49 pcs is small wholesale , from 50 ~ 99 pcs is middle wholesale , from 100 ~ 300 pcs is big wholesale , you can see the price different when you change the quantity for almost items.
And we don't charge the delivery fee for the retail order , but we will charge small shipping fee for the wholesale order.

Q: Hi, I am an Italian customer, interested in buying some items, could you declare a low value on the parcel (around 30$) and mark the item as a gift, to let me avoid custom taxes? thanks
A: Sure, we can do it , but you MUST fill in this requirement in the order form to let us know what you need.

Q: Can i register an affiliate to earn the bonus?
A: Yes of course , pleas click here --- Register ( to register your affiliate account , then you can select some banners and put to your site , here is one affiliate demo page: ( You can choose to put the more products banners to your site, remember: more banners more chance :) Hope you can earn the US$ from IC2005 soon.
please login to  IC2005 Smart Shop order checking channel and PM us ( get more help .

Q: What payment method your site accept?
A: IC2005 shop accept PayPal / Bank TT / Western Union 3 payment method totally.

Q: After i place an order and paid, what should i do for continue?
A: Important: after you make the payment , please PM the order info to IC2005-Sales (Online) (;sa=send;u=27477), we will reply with PM too.

and follow this format : (Important: please PM this message to IC2005-Sales, don't post to the open channel for keep your personal information )

topic title: my order #xxxx
topic content:
Order number:
Buyer name: xxx
From : xxx
Have bought item(s):
Total amount (US$) :
Shipping address:
ZIP code:
Telephone Number:

PayPal payment reference ID :

For example:
my order #1550
Order number: #1550

Buyer name: Mike
From : USA
Have bought item(s): SNK convertor x1 pcs
Total amount (US$) : $200.00
Shipping address: 101 North Second Street , Minneapolis, MN. USA
ZIP code: 55401
Telephone Number: 613 345 1021

PayPal payment reference ID: #ID: 05V38997HE12187AG

After you PM to IC2005-Sales, we will check and ship out the goods immediately, otherwise your order maybe can't ship out ASAP, it mean your order maybe have a long time delay.
and after ship, we will post your checking number to the channel too, then you can trace your parcel in at the first time.

Thanks for your support, we will keep to offer our best service with every valued IC2005 client!
from 2005 to 2011,and ever
Welcome to the IC2005 Smart Shop!
« Last Edit: October 11, 2011, 05:32:35 PM by IC2005-Sales »

Offline melhadf

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Re: The IC2005 online Shop FAQ
« Reply #1 on: July 02, 2015, 11:43:59 AM »
Incorrect tracking number emailed to me.
Goods not shipped in line with this FAQ.  Ordered and processed on the 23rd still not shipped even though it's "in stock".
Customer services are non-existent (check my posts in the sales thread)

I really wanted to like them, as there were a couple of things I wanted to order, but so far it's an exercise in frustration.